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Workforce analytics & operations enablement

Run the operation on what the day actually did.

Attendance and output are easy to report. The hours in between are where cost, capacity and risk actually sit. BeActive measures the whole working day across teams, shifts and sites — time, workload, activity, applications and attendance — and gives leaders, managers and the people being measured the same view of it.

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Built for teams that run on measured time

BPO & contact centres Digital agencies Offshore delivery teams Managed IT services Shared services

Why BeActive

Three things that make this different

The category has a deserved reputation problem. These are the decisions that separate us from it.

The whole day, not just the keyboard

Meetings, phone work and site visits are real work. Most tools count them as a gap. We classify away-from-system time instead of penalising it — which is why this suits phone-heavy and hybrid teams.

Every employee sees their own data

On by default and not removable. The same day view their manager sees, plus a visible indicator whenever the agent is running. There is no covert mode, because a tool that can be run covertly eventually is.

Shifts and rosters are built in

Rotating shifts, split shifts, multiple sites and separate time zones are first-class concepts, not a spreadsheet bolted onto a project timer. We needed that ourselves before we sold it to anyone.

How it works

From install to a decision worth making

No timers to start, no weekly reconstruction, and nothing that depends on anyone remembering anything.

  1. Install Roll the agent out with your existing MDM, or let people install it themselves.
  2. Measure Tracking starts at login. Nobody has to remember to press anything.
  3. Classify Active, idle, meeting and away time separated against your own thresholds.
  4. Decide Weekly and monthly patterns, not a daily leaderboard.

The platform

Nine modules, one measured day

Each is a view onto the same measured day rather than a separate product, and each has its own page covering what is captured and what deliberately is not.

Mon 8h 10m Tue 7h 45m Wed 8h 25m Thu 6h 50m Fri 5h 30m

Time Tracking

Automatic hours per person, project and shift. No timers to start, nothing to chase.

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Active 68% Meetings 14% Idle 11% Away 7%

Activity & Idle Time Monitoring

Active versus idle versus away, with thresholds you set and full employee visibility.

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42On shift 86%Adherence 5Exceptions

Admin Dashboard & Team Reports

Daily summaries, per-person trends, exception views and scheduled email reports.

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CRM Productive Spreadsheets Productive Email Neutral Chat Neutral Social Non-work

App & Web Usage

App and site usage grouped into productive, neutral and non-work categories you control.

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7 8 9 10 11 12 1 2 3 4 5 6 Mon Tue Wed Thu Fri
Quieter Busier

Attendance & Timesheets

Shifts, late starts, early finishes, leave and approved timesheets from tracked activity.

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At target 62% Spare capacity 22% Over-allocated 16%

Workload Analysis

Work distribution across teams, processes and sites. Who is overloaded, who has room.

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Shift started 41 min late Manila · Night shift · 06:41
No activity on rostered seat Sydney · Queue B · 09:15
Sustained overtime, 4th day R. Sharma · +2h 10m
11 timesheets ready to approve Week ending 15 Aug

Live Operations View

Who is on shift, active, idle or away right now, against the roster that applies.

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Reports & Report Builder

Detailed, per-person and custom reports, exported or delivered on a schedule.

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Core work Productive Support Productive Admin Neutral Unclassified Review

Productivity Standards & Targets

Activity classification, rating scales, department targets and achievement against them.

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And it fits what you already run

Track application and browser usage across the tools your team already runs, then hand the result to your own systems through Excel and PDF exports, on demand or on the schedule you set.

View integrations All features

The visibility gap

Logged in for nine hours is not the same as worked for nine hours

That gap is where operational problems hide, and where every capacity, billing and staffing decision quietly goes wrong. BeActive separates active time from idle time from time away from the system — so the difference stops being invisible.

  • Idle thresholds you set, per team
  • Meetings detected from the calendar, not counted as absence
  • Away-from-system time classified rather than penalised
How activity monitoring works
Team day · Tue 12 Aug
A. Nguyen
R. Sharma
M. Okafor
J. Callahan
S. Patel
Active on system Idle In meetings Away / off system

Patterns, not snapshots

A single day tells you almost nothing

What is worth acting on is a sustained change: one person's pattern shifting, a whole team's idle time rising together, or a quiet hour that turns out to be a handover nobody owns. Weekly and monthly views make those visible; a daily leaderboard just makes people anxious.

See the dashboard
Activity by hour · working week
7 8 9 10 11 12 1 2 3 4 5 6 Mon Tue Wed Thu Fri
Quieter Busier

Built for how you work

Same measurement, different questions

A contact centre cares about shift adherence. An agency cares about hours per client. An engineering team cares about focus time.

For Remote Teams

A fair, consistent view of the day across time zones — visible to the employee too.

See how

For Agencies

Where the team's hours actually go, measured by person and team rather than reconstructed on a Friday.

See how

For BPO & Contact Centres

Shift adherence, occupancy and audit-ready records across sites and shifts.

See how

For IT & Software Teams

Focus time, meeting load and context switching — capacity data for planning.

See how

Where we stand

Monitoring people can see is monitoring people accept

Most of this category's reputation problem comes from tools built to be used covertly. We took the opposite position, and it costs us deals we are content to lose.

These are not settings an administrator can switch off. They are limits on what the product is able to do.

Read the privacy FAQs
  • No keystroke logging — not as a setting, not at all
  • No webcam access and no private message reading
  • No covert mode: the agent is always visible to the user
  • Screenshots optional, off by default, and disclosed when on
  • Domain-level web tracking only, never full URLs or page content
  • Tracking restrictable to working hours and shifts
  • Every employee gets their own dashboard by default

From deployments

What people say once the data lands

Anonymised at the customers' request. We do not publish named references, logos or third-party review badges we have not earned.

We cut our daily stand-ups to twice a week. The dashboard already answered the question we were holding the meeting to ask.
Operations Lead
Distributed support team, 40 people
Two people were carrying roughly double the load of everyone else, and we had been about to hire against a utilisation number that turned out to be an average hiding them.
Managing Director
Creative agency, 25 people
Client audits used to cost us a week of manual collation. It is now a scheduled export we do not think about.
Delivery Manager
BPO, 300+ seats across two sites
We were planning on eight-hour days. The data said four and a half hours of focus time. Our estimates stopped missing after that.
Engineering Manager
Product team, 18 engineers
It was not a people problem, which is what everyone assumed. It was two handovers where nobody owned the queue.
Operations Director
BPO, 320 seats across two sites
The number that changed the conversation was not productivity. It was hours per account, which we had never actually measured.
Agency Founder
Creative agency, 25 people
We told the team up front that nobody would be ranked on this. That is the only reason it worked.
Engineering Lead
Software team, 18 engineers
We told the team up front that nobody would be ranked on this. That is the only reason it worked.
Engineering Lead
Software team, 18 engineers
The number that changed the conversation was not productivity. It was hours per account, which we had never actually measured.
Agency Founder
Creative agency, 25 people
It was not a people problem, which is what everyone assumed. It was two handovers where nobody owned the queue.
Operations Director
BPO, 320 seats across two sites
We were planning on eight-hour days. The data said four and a half hours of focus time. Our estimates stopped missing after that.
Engineering Manager
Product team, 18 engineers
Client audits used to cost us a week of manual collation. It is now a scheduled export we do not think about.
Delivery Manager
BPO, 300+ seats across two sites
Two people were carrying roughly double the load of everyone else, and we had been about to hire against a utilisation number that turned out to be an average hiding them.
Managing Director
Creative agency, 25 people
We cut our daily stand-ups to twice a week. The dashboard already answered the question we were holding the meeting to ask.
Operations Lead
Distributed support team, 40 people

Scroll for more →

Tracks the tools your team already runs

PWD Email and password SSO Single sign-on DIR Directory sync CHT Chat and messaging MTG Calls and meetings TSK Issue and task trackers WEB Browser-based tools PAY Timesheets and payroll BIL Hours for billing RPT Scheduled reports RPB Custom report builder BI Export for BI
How BeActive connects

Case study

What actually changed, with numbers

BPO · 320 seats

A contact centre found nine per cent of paid hours it could not account for

The gap between paid and productive hours came out at nine per cent, concentrated in two specific shift handovers rather than spread across staff. Fixing the handover process recovered most of it. Client audit packs are now a scheduled export.

9% Unaccounted paid hours found
1 week → 0 Manual audit collation
2 Handover points fixed
Read all case studies
Paid vs productive hours
Productive 74% Breaks (rostered) 12% Idle 5% Unaccounted 9%
Illustrative of the deployment described

From the blog

Measuring work without wrecking trust

All articles

Popular questions

Frequently asked questions.

Clear answers about setup, privacy, security and what employees can see, so you can evaluate BeActive with confidence.

Still have questions?

Cannot find the answer you are looking for? Talk directly with our team.

Contact us All 21 FAQs
Is employee monitoring legal?

In most jurisdictions, monitoring work activity on company equipment during working hours is lawful when employees are informed. What varies is the notice and consent required. In Australia, state surveillance-devices legislation and the Privacy Act apply; in the EU, GDPR requires a lawful basis and usually a data protection impact assessment. We build for informed monitoring and provide the employee-facing transparency that most regimes expect, but this is not legal advice — check your obligations for the countries you employ in.

Does BeActive log keystrokes?

No. We record that input activity occurred, never what was typed. Keystroke content is not captured, stored or transmitted at any point, and there is no setting that turns it on.

Can employees see their own data?

Yes, and it is on by default. Every person gets the same day and week view their manager sees, and the desktop agent displays a visible indicator whenever tracking is active.

Do you take screenshots?

Only where an administrator has enabled screenshot capture for a team. It is a per-team setting, employees are shown whenever it is active, and the capture interval is configurable. If your policy is that screenshots are never acceptable, leave it switched off — nothing else in the product depends on it.

Can we monitor outside working hours?

Tracking can be restricted to defined working hours and shifts, and we recommend doing so. Time outside the shift a person is rostered on is not recorded.

What do you refuse to build?

Keystroke content capture, webcam access, private message reading, and covert monitoring that hides itself from the person being monitored. These have been asked for and declined.

How is BeActive installed?

A lightweight desktop agent for Windows and macOS, deployable manually or through your existing MDM or Group Policy. A typical team is live the same day.

What does the agent record?

Login and logout times, periods of input activity and inactivity, the application in focus, its window title, the browser address in view, and meeting status where a calendar is connected. Not keystrokes, not page contents, not message bodies, not files.

Find out where your team’s day actually goes

Twenty minutes, a real person, and your own team structure rather than a canned demo dataset. If BeActive is not the right fit we will tell you on the call.

Trial access is available after the team confirms the right setup.

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