Solution
Workforce monitoring for BPO and contact centres
In outsourced operations, activity data is not a management nicety — it is a contractual deliverable. BeActive produces the shift adherence, occupancy and auditable records your clients ask for during onboarding and again at every review.
The problem
What usually goes wrong
If none of these sound familiar, you probably do not need this product — and we would rather say that than sell you one.
SLAs demand evidence
Clients want proof of staffing levels and adherence. Screenshots pasted into a deck do not survive a real audit.
Shrinkage is unexplained
Paid hours and productive hours diverge, and without idle and away breakdowns you cannot say where the difference went.
Multi-site, multi-shift chaos
Rotating rosters across sites and time zones defeat spreadsheet attendance tracking within a month.
The outcome
What changes once you can see the day
Not "productivity goes up" — that is a claim nobody can substantiate. These are the specific things teams like yours report being able to do that they could not before.
- Shift adherence measured against the actual roster
- Occupancy and shrinkage broken down by cause
- Exportable records for client audits
- Consistent reporting across every site
What you will use most
The modules that matter here
Everything is included — these are simply the three that teams in this situation spend their time in.
Attendance & Timesheets
Shifts, late starts, early finishes, leave and approved timesheets from tracked activity.
Learn moreActivity & Idle Time Monitoring
Active versus idle versus away, with thresholds you set and full employee visibility.
Learn moreAdmin Dashboard & Team Reports
Daily summaries, per-person trends, exception views and scheduled email reports.
Learn moreClient audits used to cost us a week of manual collation. It is now a scheduled export we do not think about.
BPO, 300+ seats across two sites
Quoted from an anonymised deployment. We do not publish named references without written permission.
Questions we get from teams like yours
Can we separate data per client?
Yes. Teams can be grouped per client engagement with scoped access, so an engagement manager sees only their own accounts and reports export per client.
Does it handle rotating rosters?
Shifts are defined per team and site with rotation patterns, split shifts and their own time zones.
Are screenshots available for compliance?
Optional periodic screenshots can be enabled per team where a client contract requires them, with blurring available. They are off by default.
Other team types
Not quite your situation?
For Remote Teams
A fair, consistent view of the day across time zones — visible to the employee too.
See howFor Agencies
The real hours behind every retainer — for accurate billing and honest scope talks.
See howFor IT & Software Teams
Focus time, meeting load and context switching — capacity data for planning.
See howSee where your team’s day actually goes
Book a 20-minute walkthrough with a real person. We will use your team structure, not a canned demo dataset.
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